NEXTEL'S "SERVICE CENTER OF THE YEAR" FOR FOUR CONSECUTIVE YEARS!

Live Far Away? We Do Mail-In Repairs!

We will accept phones by mail for repair.  You can contact us to get details about your phone, and then mail it in to us.  By Providing us with the information to the right, we can complete the repair, and send the phone back to you.  Depending on the types of repairs and type of Phone we can have it mailed back within as little as One Business day! We service Nextel and Sprint Phones only!

Please call or mail your Phone to:
Industrial Communications
Mail-in Phone Repair
2552 Jefferson Ave
Tacoma WA 98402
253-572-3809

For Mail-In Repairs Please Provide:

  • Name
  • Company Name
  • Phone Number (for damaged phone)
  • Current Contact Number
  • Address
  • Details about the Phone
  • Payment Information (Credit Card, or Request that we call to get this information)
INDUSTRIAL COMMUNICATIONS has built it's company around the service department. We offer repairs on all major two way radio brands; including Motorola, Kenwood, Icom and Vertex. Our turn around time is the best in western Washington and we offer pick up and delivery if needed. If you bring your malfunctioning Nextel unit into our Seattle or Tacoma location, we can usually have it repaired or replaced within ten to twenty minutes. We stock accessories for radios and Nextels at both locations.
Service What's Covered Non-Nextel Service Plan Pricing Nextel Service Plan Pricing Turnaround time
Level 1
Unit Customization		 Software Upgrades
Unit Customization
Programming Update*
Antenna Replacement ($20/phone)		 $15 (per phone)
$20 (per phone)
antenna replacement		 NO CHARGE About an hour
Level 2
Light Repair		 Direct Connect Button Replacement
Volume Button Replacement
Keypad Replacement
SIM Card Replacement		 $35 (per phone) NO CHARGE About an hour
Level 3
Moderate Repair		 Flip Replacement
Keyboard Replacement
Speaker Replacement
Housing Replacement
LCD Modules		 $55 (per phone) NO CHARGE About an hour
Units that do not qualify for Walk-in Express may qualify under Level 1, 2 or 3 for National Service and Repair Pricing. Units may be nonactive on the Nextel System, as long as customer's account is active and in good standing. See your Service and Repair Representative for details. Prices are subject to change without notice.
30-day repair or replacement policy: Customer's repaired or replaced equipment is covered from hardware or software failure for 30 days after repair or replacement at a Nextel Service Center, Nextel Authorized Service Center or Nextel Retail Store. Customers will receive a repaired or replaced unit** at no charge if customer's equipment exhibits software or hardware failure within 30 days from time of original repair. Customer must return to the original repair location for this policy to apply.
* Manufacturer's cost of iUpdate option is not included in Level 1 pricing and is an additional charge. Nextel @ Your Service customers are not covered for cost of iUpdate option from manufacturer.
** Service center determines if equipment is repaired or replaced.
- Seattle - Tacoma -
Copyright 2001-2009. Industrial Communications Inc. All Rights Reserved